We read our email. This is less common than you might think.
Contact Chive Studio for order help, damage claims, returns, trade accounts, and press enquiries — each has a dedicated inbox monitored by a real person. Use the correct one and you will hear back faster. Use the wrong one and you will hear back slightly less fast, but still.
If you are looking for something to buy first, start with our handmade ceramic wall flowers, birth flower collection, or plant pots.
How to contact us
Orders & general
Email: info@chive.com
Order status, shipping questions, product questions, and everything that doesn't fit anywhere else. Monitored daily.
Damage claims
Email: damages@chive.com
Something arrived broken. Email within 7 days of delivery with your order number and a photo. We will sort it.
Returns
Email: returns@chive.com
Return requests and exchange enquiries. Include your order number. Return window is 30 days from delivery.
Trade & wholesale
Email: trade@chive.com
New wholesale accounts, Faire enquiries, and existing trade account questions. North America: chivewholesale.com. UK & Europe: chiveceramics.com.
Press
Email: press@chive.com
Interview requests, hi-res images, sample requests, and editorial enquiries. Response within 2 business days.
Rather talk to a person.
Phone: +1-480-808-8879
We answer...eventually. For order help, damages, and returns we'd recommend email — it's faster and you'll have a record of it.
Before you email us.
Our FAQ page covers orders, shipping, returns, damage claims, and how the flowers hang. Most questions are already answered there. Worth a look before emailing us — you will likely find your answer faster.
