We ship to over 40 countries. Someone has thought about this.

Last updated: April 2026

Where we ship from.

Chive Studio operates four fulfilment warehouses — Toronto, New York, Rotterdam, and Birmingham. Your order ships from the warehouse closest to your delivery address. This is not a logistics detail we mention to seem impressive. It is the reason your order arrives in a reasonable timeframe rather than spending three weeks crossing an ocean it did not need to cross.

Delivery timeframes.

The following are business day estimates from the time your order ships, not from when you place it. Orders are processed within 1–3 business days before dispatch. During busy periods — holiday season, new collection launches, Chelsea Flower Show announcements — processing may take slightly longer. We will let you know if there is a meaningful delay.

Region	Estimated delivery	Ships from
Canada	3–7 business days	Toronto
United States	5–10 business days	Closest available
United Kingdom	5–10 business days	Birmingham
Europe	7–14 business days	Rotterdam
Australia & New Zealand	10–21 business days	Closest available
Rest of world	10–21 business days	Closest available

These are estimates, not guarantees. Carrier delays, customs processing, and public holidays affect transit times in ways we cannot control. If your order is significantly outside the above window, email info@chive.com with your order number.

Shipping rates.

Shipping is calculated at checkout based on your delivery address, the weight of your order, and the carrier options available to your region. Free shipping is available on qualifying orders — the current threshold is shown in the announcement bar at the top of the site and at checkout. We do not publish a specific dollar amount here because it changes periodically and we would rather show you the live figure than the wrong one.

Tracking.

A tracking number is emailed to you when your order ships. Use it. Tracking updates can take up to 24 hours to appear after the label is generated, which is a carrier quirk we cannot fix but feel obliged to mention so you do not email us in the first twelve hours convinced something has gone wrong. It usually hasn't.

Customs, duties, and import taxes.

International orders may be subject to customs fees, duties, or import taxes charged by your country's customs authority. These charges are the responsibility of the recipient and are not included in the order total or shipping cost at checkout. We have no control over these charges and cannot predict what they will be — they vary by country, product type, and declared value.

We do not mark orders as gifts or undervalue declarations. We mention this because people ask.

Wrong address.

We only have approximately 2 hours after an order is placed to make address changes before it enters processing. If you notice an error, email info@chive.com immediately with your order number and the correct address. We will do what we can, but we cannot guarantee changes once an order has been dispatched.

Missing or delayed orders.

If your order has not arrived within the estimated window for your region, check your tracking link first. If the tracking shows no movement for more than 5 business days, or if the order is marked delivered but has not arrived, email info@chive.com with your order number and we will investigate.

Damaged on arrival.

Ceramic flowers are fragile. We pack them carefully and they arrive intact the overwhelming majority of the time. If something arrives broken, email damages@chive.com within 7 days of delivery with your order number and a photo. We will send a replacement at no charge. Full details on the returns and refund policy page.