We would like to sort this out.

Last updated: April 2026

Something arrived broken.

Ceramic flowers are fragile. We pack them carefully and they arrive intact the overwhelming majority of the time. When they do not, we fix it.

Email damages@chive.com within 7 days of delivery. Include your order number and at least one photo showing the damage. We will send a replacement at no charge. We do not require you to return the broken item.

Claims submitted after 7 days cannot be processed. This is a logistics and insurance requirement, not a character judgement. If you are unsure whether your situation qualifies, email us and we will tell you.

Changed your mind.

If there is nothing wrong with your order and you would simply like to return it, contact us within 30 days of receiving your item. Email returns@chive.com with the following:

Order number · Product code · Reason for return · Your contact details.

We will issue a Returns Authorization number (RA). Returns cannot be accepted without one. We are unable to provide a return label — return shipping is at the customer's expense.

Please send returned items via USPS only to:

Once you have shipped the item, please email your USPS tracking number to returns@chive.com. This helps us process your refund faster.

Once the item is received complete with original packaging and RA number, we will issue your refund as quickly as possible.

Refunds are credited to the original purchaser's credit card, minus a $3 restocking fee. The restocking fee covers the cost of packaging, credit card transaction charges, and taxes on postage.

Gift recipients without a sales receipt are entitled to a non-refundable merchandise credit only.

What we cannot accept back.

Sale items are final sale. Items that have been hung, used, or are not in original packaging cannot be returned. Returns submitted without a Returns Authorization number will not be processed. Gift cards are non-refundable.

If your situation does not fit neatly into any of the above, email returns@chive.com and explain what happened. We will tell you what we can do.

A note on proof of delivery.

We strongly recommend arranging proof of delivery when returning items. We cannot accept responsibility for parcels lost in transit. Proof of postage is not proof of delivery — please ensure you retain tracked delivery confirmation.