HAS MY ORDER SHIPPED?
An email will be sent with tracking number when your order has been shipped
Use this text to answer questions in as much detail as possible for your customers.
Please provide us with your name, the best phone number in which to reach you, the order confirmation number and what changes you need.
We are happy to make any amendments to your order, however once an order has been shipped, we can no longer make any alterations.
MY VASE CAME BROKEN!! WHAT NOW?
We carefully pack each and every order to ensure it's safe for travel, however, it is glass and ceramics and they can break from time to time. If you have received a broken item please contact us immediately click on AH! My Vase is Broken to email us all about it. We will then email you with further instructions.
MY VASE ISN'T WHAT I EXPECTED. HOW DO I SEND IT BACK?
We won't lie, our feelings might be a little hurt, all product descriptions contain measurements, materials and colors available, but please click on Not What I Expected to email us and we will provide you a returns authorization number and address in which to send it back.